How to unlock a user account in Service Desk

Article Id: 179852

Status: Published

Updated On: 25-06-2010 09:29

Legacy Id: HOWTO30320

Products:

ServiceDesk

Issue/Introduction:

Resolution:

Question
How do I unlock a users account in Service Desk?

Answer

Go to Admin>Users search for the user. Click on the lighting bolt go to Manage Users, open the Password Settings tab and uncheck the account lock checked box.