How to manually remove the Altiris Agent

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Article ID: 179842

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Question
How can I manually remove the Altiris Agent? One need could be a machine where the agent was installed unintentionally.

Answer
The preferred method would be to use the aexagentutil.exe in the program files/altiris/altiris agent folder with the /clean switch. That process calls the AeXNSClientUninstall.exe.

Another method is to run the AeXNSClientUninstall.exe on its own. In testing, this removed the agent, all subagents, the Altiris Agent folder, and the registry keys for the agent and the services. The file is located in the \program files\altiris\notification server\nscap\win32\x86\NS client package folder.