To inspect and address any issues with Disk Space
After resolving the current disk shortage, reconfigure Symantec Brightmail Gateway to store less data to prevent this issue in the future. You can also configure alerts to notify you when disk space is low.
To inspect and address any issues with memory consumption
From the command line, type sys-info. See Adding additional Scanners for a full set of memory related commands.
Add an additional Scanner to help deal with heavy load. See Adding additional Scanners.
Limit message size accepted by the MTA to minimize memory usage. See Setting limits on nested files
Address configuration changes that may be impacting performance negatively
Complete instructions for performing any of the tasks recommended above can be found in the Administrator's Guide. Go to: http://www.symantec.com/business/support/overview.jsp?pid=53991.
Under Common Topics, select Documentation and click Administrator's Guide. This opens a PDF file which covers all the features of the Symantec Brightmail Gateway product. Use the built in search options for locating a configuration task.
Upgrade to the latest version of the appliance software
NOTE: Symantec Brightmail Gateway mail appliances are not supported to run in a version mismatched state. When planning for system updates, you should plan on bringing all your systems from a previous release to the same newer release before you attempt any manipulation of the system configuration.
For further instructions on how to perform an upgrade, see How to upgrade a Symantec Mail Security Appliance.
See Release Notes for the latest Symantec Brightmail Gateway version available at: http://www.symantec.com/business/support/overview.jsp?pid=53991. Under Documentation click Release Notes.
If, after upgrade, file write errors continue to occur, perform a diagnostics dump and contact Symantec Enterprise customer service