[54072] JLU security error 235: A package retrieved from the LiveUpdate server failed verification

Products

• Messaging Gateway

Issue/Introduction

 

Resolution

[54072] JLU security error 235: A package retrieved from the LiveUpdate server failed verification

Error code: 54072

Related errors: 54083, 54042

Error text: <time><severity><host><type> [54072] JLU security error 235: A package retrieved from the LiveUpdate server failed verification.

Affected module: jlu-controller

Product version: Symantec Brightmail Gateway 9.0

Cause: This error is logged when a newly downloaded set of AV (Antivirus) definitions fail security verification. This happens when an error has occurred during the download of the AV definitions or when certain AV files have been published in error on the Symantec web sites.

The message is logged together with the "Failed to install the AV definitions" message and discloses the reason the update failed.

Resolution: The error is intermittent and usually does not occur in a subsequent attempt to download the latest AV definitions. Message can safely be ignored.

Log sample: The following is a sample of the error message as it appears in jlu-controller_log.

54072 - BMI_JLU_SECURITY_ERROR_235 - JLU security error 235: 

A package retrieved from the LiveUpdate server failed verification

2006-09-12T10:30:32-07:00 (ERROR:1677.1087500416): [54042] Failed to install 

the AV definitions.

2006-09-12T10:33:34-07:00 (ERROR:1677.1087500416): [54083] JLU session error -

2001: JLU could not connect to any server.

2006-09-12T10:40:33-07:00 (ERROR:1677.1087500416): [54083] JLU session error -

2001: JLU could not connect to any server.

2006-09-12T10:40:33-07:00 (ERROR:1677.1087500416): [54042] Failed to install 

the AV definitions.

2006-09-12T10:54:08-07:00 (ERROR:1677.1087500416): [54083] JLU session error -

2001: JLU could not connect to any server.

2006-09-12T11:00:31-07:00 (ERROR:1677.1087500416): [54083] JLU session error -

2001: JLU could not connect to any server.

2006-09-12T11:00:31-07:00 (ERROR:1677.1087500416): [54042] Failed to install 

the AV definitions.