How do you populate the Location and Services dropdown boxes in a ServiceDesk (advanced) ticket? When this is used, these fields are empty.
The Location and Services dropdown box field values are populated by data from CMDB Solution in the Notification Server 7. To access these areas, open an Altiris 7 Console and go to the following areas:
For more information, please refer to the ServiceDesk Implementation Guide on page 27.
ServiceDesk Implementation Guide