How do you populate the Location and Services dropdown boxes in a ServiceDesk ticket?

Products

• ServiceDesk

Issue/Introduction

 

Resolution

Question
How do you populate the Location and Services dropdown boxes in a ServiceDesk (advanced) ticket? When this is used, these fields are empty.

Answer
The Location and Services dropdown box field values are populated by data from CMDB Solution in the Notification Server 7. To access these areas, open an Altiris 7 Console and go to the following areas:

1. Click on Home > Service and Asset Management > Manage Configuration Items.
2. For Locations, click on Organizational Types > Location.
3. For Services, click on Datacenter Types > Services.

For more information, please refer to the ServiceDesk Implementation Guide on page 27.

ServiceDesk Implementation Guide
https://kb.altiris.com/article.asp?article=48927&p=1