Can tickets and users be deleted in ServiceDesk?
The ability to delete tickets and users has been submitted to Symantec as a product feature request. At this time, however,both tickets and users in ServiceDesk cannot be deleted, this is by design. Symantec does not have any SQL scripts or Workflow projects that can be provided to do this.
Resolve Incident link does not appear in a ServiceDesk ticket causing the
ticket to become orphaned