Client is missing policies and causing Software Updates to fail.

Products

• Patch Management Solution for Windows

Issue/Introduction

 

Resolution

Question
Client is missing policies and causing Software Updates to fail.

Answer

The following Policies will need to be checked and ensured they are configured as outlined:

• Software Update Plug-in Install Policy - Rolls out the Patch Agent Plug-in.
  • Console > Settings > All Settings > Agents/Plug-ins > Software > Patch Management > Windows > Software Update Plug-in Install
  • Ensure it is targeting the appropriate Filter of machines, that are to be updated through Patch Management, and have the Altiris Agent installed.

• Microsoft Vulnerability Analysis
  • Console > Settings > All Settings > Software > Patch Management > Microsoft Settings > Microsoft Vulnerability Analysis Policy
  • Targeting the appropriate Filter.
  • Running 'Only if Changed' and Every 4 hours.
    • Can be ran 'Always' and at a faster interval if the NS is able to handle the processes of the full Patch Inventory on each run.

• Microsoft QChain Install - Run the Policy Manually to refresh the package replication to the Clients.
  • Console > Manage > Manage Jobs and Tasks > System Jobs and Tasks > Software > Patch Management > Download QChain
  • Disable 'Only Download if Modified'
  • New Schedule > Now

• ‘All Windows Computers with Software Update Plug-in’: Hidden Policy
  

• Since this policy is hidden in PMS 7.0 please paste the following link, on the Notification Server, and verify that the policy is enabled and the target is correct. Note: the GUI is not 'user friendly' so ensure the box is checked and Apply the best you can as seen below circled in red.
  
  http://localhost/Altiris/console/?mainUrl=%2faltiris%2fconsole%2fItemPage.aspx%3fTreeGuid%3da57fb0e9-0676-4e00-929a-6bb37dc1f888%26ItemGuid%3dB29FC02F-F6CC-4A83-8A2A-6B906B43D11D