Error text: <time><severity><host><type> [54021] JLU internal error: 255. Please see the liveupdt.log file for additional error information
Affected module: jlu_controller
Product version: Symantec Brightmail Gateway 9.0
Cause: The JLU has encountered an unexpected error while attempting to download anti virus definitions.
Resolution: Look in the liveupdt.log for the preceding log entries. These can provide additional clues to what caused the error, including timeout setting, network issues, etc.
Log sample: The following is a sample of the error message as it appears in the jlu-controller_log.
2009-10-03T12:00:02-04:00 (ERROR:3369.3071809216): [54021] JLU internal error:255. Please see the liveupdt.log file for additional error information. 2009-10-03T12:00:02-04:00 (ERROR:3369.3071809216): [54042] Failed to install the AV definitions.