[54021] JLU internal error: 255. Please see the liveupdt.log file for additional error information

Products

• Messaging Gateway

Issue/Introduction

 

Resolution

[54021] JLU internal error: 255. Please see the liveupdt.log file for additional error information

Error code: 54021

Related errors: 54042

Error text: <time><severity><host><type> [54021] JLU internal error: 255. Please see the liveupdt.log file for additional error information

Affected module: jlu_controller

Product version: Symantec Brightmail Gateway 9.0

Cause: The JLU has encountered an unexpected error while attempting to download anti virus definitions.

Resolution: Look in the liveupdt.log for the preceding log entries. These can provide additional clues to what caused the error, including timeout setting, network issues, etc.

Log sample: The following is a sample of the error message as it appears in the jlu-controller_log.

2009-10-03T12:00:02-04:00 (ERROR:3369.3071809216): 

[54021] JLU internal error:255. Please see the liveupdt.log file for additional error information. 

2009-10-03T12:00:02-04:00 (ERROR:3369.3071809216): 

[54042] Failed to install the AV definitions.