Why is the Altiris Agent system tray icon not present?

Products

• Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Problem
Why is the Altiris Agent system tray icon not present after the agent is installed and the AeXNSAgent service is running?

Also showing the following error in the logs:

Priority: 1

Date: 2/7/2006 4:11:40 PM

Tick Count: 431327796

Host Name: ALTIRIS-PARAMUS

Process: AeXNSAgent.exe (2160)

Thread ID: 3512

Module: AeXAgentUI.dll

Source: ClientSession

Description: Session failed to start: ClientSession: Unable to determine the current user: The operation being requested was not performed because the user has not logged on to the network.The specified service does not exist. (-2147023651)

Environment

Notification Server 6.0
Can be service packs 1 or 2

Cause
The user is not logged in locally.  This can happen when logging in through either Microsoft Terminal Services or Remote Desktop Connection.

Resolution
The Altiris Agent is active and operating normally, but the menu item or system tray icon is not present untill a local logon is performed.  This is needed for the AeXAgentUI.dll to become registered.  Once this is registered, the system tray icon and menu items are active.