Symantec Installation Manager - Installation, Upgrade and Repair Best Practices

Products

• Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Question

What are the best practices for installing updates, installing additional solutions or suites or performing a solution repair via Symantec Installation Manager?

Answer

The logged on user will become the Application Identity account when you first install Symantec Installation Manager.

For all subsequent installation, update or repair actions performed via Symantec Installation Manager it is highly recommended to:

• Log on as the Application Identity account;
• Ensure that you are logged on to the Console session of the Symantec Management Platform server.
  Use Task Manager > Users tab to verify that this is the case.  If the active session is 0 then you are logged onto the console session.  If the session ID is 1 or 2, log out and try connecting again.

 

 

example:-
mstsc /console /v:<servername or IP>     (if you are using Windows XP SP2 and below)
mstsc /admin /v:<servername or IP>       (if you are using Windows XP SP3 and Vista)
To confirm, run       mstsc /?     for more details.