Symantec Installation Manager - Installation, Upgrade and Repair Best Practices

Products

• IT Management Suite

Issue/Introduction

 What are the best practices for installing updates, installing additional solutions or suites, or performing a solution repair via Symantec Installation Manager (SIM)?

Environment

ITMS 8.x

Resolution

The logged on user will become the Application Identity account when you first install the Symantec Installation Manager.

For all subsequent installations, update or repair actions are performed via Symantec Installation Manager and it is highly recommended to:

• Log-on as the Application Identity account
• OR at least with an account that is a member of the Symantec Administrators security role
• Ensure that you are logged on to the Console session of the Symantec Management Platform server.  Use Task Manager > Users tab to verify that this is the case.  If the active session is 0 then you are logged onto the console session.  If the session ID is 1 or 2, log out and try connecting again.