"Error connecting to the database" while trying to install remote Deployment console on Windows 7

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Article ID: 179674

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Updated On:

Products

Deployment Solution

Issue/Introduction

 

Resolution

Problem

When trying to install a remote console on a Windows 7 client receiving the error:

"Error connecting to the database. Please check your database server to see that it is functioning properly. Data Source name not found and no default driver specified."

Error occurred after creating the shortcut to the eXpress.exe and configuring the ODBC correctly.

In the case observed the ODBC connection was testing successful and the error message was appearing when trying to run the console shortcut.

Environment
Deployment Solution 6.9 Service Pack 3.

Cause

Resolution
Manually run the 'setup.exe' file located in the 'DSSetup' folder (located on the Deployment Server) from the client computer by browsing to the server.

Choose the option "Component Install"

For the 'File server path' be sure to point it back to the server so it can extract the proper files.