Proximity sensor is not working properly on SWC 6.1 client machines

Products

• Symantec Products

Issue/Introduction

 

Resolution

Question
How to troubleshoot functionality issues with a proximity sensor configured to work with SWC 6.1 endpoints?

Answer
 

Symptoms:

• User sessions are not locked when user walks away from the terminal.
• SWC logon window is not displayed when user walks to the terminal.

Answer:Follow the steps below to troubleshoot this issue:

 

1. Check the proximity sensors default walk away and walk up keys configuration settings in the GUI of the proximity firmware and make sure the key settings are as follows: 
   Walk away [Ctrl + End]
   Walkup [Ctrl + Home]
2. Make sure that values for walk away and walk up keys are same in SWC client and server registry keys as below:
   [HKLM\Software\Symantec\Workspace Corporate]
   WalkawayKeys=DWORD:00040023
   WalkupKeys=DWORD:00040024
3. Un-plug and re-plug the proximity sensor to check if the issue resolves
4. Download and install the latest firmware.

If the steps 1-4 do not resolve the issue, then contact the device vendor.