Error executing ReportAgent manually in Unix environments.
Article ID: 17962
Updated On:
Products
Issue/Introduction
Issue:
While trying to execute ReportAgent manually in debug mode or while trying to immediately send a snapshot of the CA PIM database and any local PMDBs to the queue/snapshots queue on the Distribution Server, at times the following error message appears:
ReportAgent: error while loading shared libraries: libxerces-c.so.28: cannot open shared object file: No such file or directory
Environment:
Operating System all supported Redhat Linux builds.
PIM R12.5 and higher.
Cause:
The cause for the problem is that the operating system is not able to find the proper location of this shared object file.
Resolution:
1. Executing 'ldd' against ReportAgent would provide the output of the shared object files / libraries that are loaded, and find as well as any missing shared object files / libraries. For example on a Redhat Linux machine the output would be similar to the output as below.
# ldd ReportAgent
linux-gate.so.1 => (0xffffe000)
libxerces-c.so.28 => not found
libcrypt.so.1 => /lib/libcrypt.so.1 (0x00d47000)
libpam.so.0 => /lib/libpam.so.0 (0xf7fd3000)
libpthread.so.0 => /lib/libpthread.so.0 (0xf7fb9000)
libdl.so.2 => /lib/libdl.so.2 (0xf7fb3000)
libnsl.so.1 => /lib/libnsl.so.1 (0xf7f9a000)
libresolv.so.2 => /lib/libresolv.so.2 (0x001a1000)
libstdc++.so.6 => /usr/lib/libstdc++.so.6 (0x004f6000)
libm.so.6 => /lib/libm.so.6 (0xf7f71000)
libc.so.6 => /lib/libc.so.6 (0x00beb000)
libgcc_s.so.1 => /lib/libgcc_s.so.1 (0x00de9000)
libaudit.so.0 => /lib/libaudit.so.0 (0xf7f57000)
/lib/ld-linux.so.2 (0x00bcc000)
2. The LD_LIBRARY_PATH needs to be set manually pointing to the location where the 'libxerces-c.so.28' file exists. This setting would be valid for the current session only. In case a new connection is established, the LD_LIBRARY_PATH would have to be set again.
3. The other way to set the PATH to the shared object file at the Operating System level, follow the below steps
- Go to the /etc/ld.so.conf.d directory
- Create a new .conf file, for example 'ControlMinder.conf'
- Add the location of the 'libxerces-c.so.28' file in this file. For example as under
/opt/CA/AccessControl/lib/
/opt/CA/AccessControlShared/lib/ - Save and exit
- Next, execute 'ldconfig', if there are no error messages then the OS has updated the location of the shared object file successfully.
Additional Information:
Now, executing 'ReportAgent' would not produce the error message and the above procedure in step 3 would be valid for all the users executing the ReportAgent
#ReportAgent -report snapshot
INFO: AC installed directory: /opt/CA/AccessControl
CA Access Control Reporting Agent.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
=========================
Successfully sent report of seosdb. (id = 1406895034)
=========================
Environment
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