How do I remotely troubleshoot an agent without logging into the machine?
“Remote Altiris Agent Diagnostics” (RAAD) version 2 expands on the diagnostic checks and remediation actions performed by RAAD version 1 (HOWTO9637) to allow those checks and actions against a list of machines and not just the one machine. The Health Checks in RAAD version 2 are designed to take a look at the state of the Altiris solution plug-ins such as Patch, Task, SWD and Recovery to determine if they are working properly. Version 2 also allows the ability to run a Custom Inventory XML against the set of machines and return the results immediately so you can customize your own health check. You can examine more in-depth details of the Agents using the Diagnostics tab which is essentially RAAD version 1. The biggest advantage with version 2 is that you can run remediation actions such as Configuration Request and Start Patching Cycle against as many machines as you’d like and all at once.
The process is to get a list of machines, run a health check against them, then by evaluating the results or drilling down into the diagnostics choose a remediation action to run against the machines you choose.
- Fixed blank SWD tab when Agent was upgraded from 6.0 to 7.x
To distribute desired application settings such as Remote Execute options edit the RAAD.exe.config and place it in the same folder as RAAD.exe. If user has altered application settings have them go to Settings - Change Application Settings and choose Restore All Setting to Default which will import your altered RAAD.exe.config.
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