Installing Altiris Agent to a workstation outside a DMZ

Products

• Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Problem
I would like to install the Altiris Agent to a workstation outside of the DMZ that the server is behind. I added the workstation to the "hosts" file on the Notification Server to help it resolve the name for the workstation.

Environment
Notification Server 6.0, 6.0.6074
Altiris Agent
DMZ

Cause
The Notification Server is able to ping the workstation, but the workstation is not able to ping the Notification server. The server doesn't have a public IP address that can be seen from the public Internet.

Resolution
It is not possible to get behind a DMZ firewall without opening a port or using VPN for the workstation to use to that server.