How do I hide the Altiris Agent Tray Icon?

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

Users are changing settings on the Altiris Agent, and there should be a way to hide it.

Is there a way to hide the Altiris Agent tray icon from users so they can not see it or make changes to the agent?

Environment

ITMS 8.5x

Cause

N/A

Resolution

Answer

1. 1. If the end-user didn't choose to see the icon in the System Tray
      1. Follow the ITMS 6.0 solution (above)
   2. If the end-user choose to see the icon, but you now want to hide the icon from everybody.
      1. Go to "Console > Settings > All Settings > Agents/Plug-ins > Symantec Management Agent > Settings > Targeted Agent Settings"
      2. Choose the targeted setting where the machines that you want to hide the icon are located at.
      3. Selected the "User Control" tab.
      4. Uncheck the "Show client tray icon" and the "Show User Options on the Symantec Management Agent"
      5. Save the changes
      6. Wait until the agents request a new configuration.

Beginning in the ITMS 8.5, the end-user has the opportunity to configure if they can see the agent or not. That option suppresses the option that the Admin could have made in the ITMS console (to not show the icon on the System Tray)

Important keys:

• • HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\EnableTrayIcon
  • HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Sessions\NS_SERVER_NAME\USER_NAME\EnableTrayIcon