How do I uninstall CABI (CA Business Intelligence) manually

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• Service Accounting
• SERVICE ASSURE
• CA Service Catalog
• CA Service Management - Service Desk Manager
• CA Unicenter NSM

Issue/Introduction

Descriprtion:

The following is the procedure to manually uninstall CABI (CA Business Intelligence) after it has been installed with CA Service Catalog.

Solution:

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.

CABI r3.x can be uninstalled manually using the following procedure:

1. From ADD/REMOVE PROGRAMS, uninstall CA Business Intelligence
2. Locate and delete the \CommonReporting3 folder
3. Open a command prompt and run the following command:
   
   msiexec /x {5418F914-1D31-4849-822C-314AC28B06BF}
   
   
4. Delete the following registry entries (note that all may not be present)
   
   HKLM\SOFTWARE\ Wow6432Node \ComputerAssociates\Shared\CommonReporting3
   HKCU\Software\Business Objects
   HKU\.DEFAULT\Software\Business Objects
   HKLM\SYSTEM\CurrentControlSet\Services\BOE120SIA<SIANODENAME>
   HKLM\SYSTEM\CurrentControlSet\Services\BOE120MySQL
   HKLM\SYSTEM\CurrentControlSet\Services\BOE120Tomcat
   HKLM\SOFTWARE\ Wow6432Node \Apache Software Foundation\Procrun
   2.0\BOE120SIA<SIANODENAME>
   HKLM\SOFTWARE\ Wow6432Node \Apache Software Foundation\Procrun
   2.0\BOE120Tomcat
   HKM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\<INSTALLDIR
   >
   
   HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5418F914-1D31-4849-822C-314AC28B06BF}
   
   
5. Reboot the server

Environment

Release: USVACT99000-12.6-Service Accounting
Component: