How do I uninstall CABI (CA Business Intelligence) manually

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Article ID: 17956

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER Service Accounting SERVICE ASSURE CA Service Catalog CA Service Management - Service Desk Manager CA Unicenter NSM

Issue/Introduction

Descriprtion:

The following is the procedure to manually uninstall CABI (CA Business Intelligence) after it has been installed with CA Service Catalog.

Solution:

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.

CABI r3.x can be uninstalled manually using the following procedure:

  1. From ADD/REMOVE PROGRAMS, uninstall CA Business Intelligence
  2. Locate and delete the \CommonReporting3 folder
  3. Open a command prompt and run the following command:

    msiexec /x {5418F914-1D31-4849-822C-314AC28B06BF}

  4. Delete the following registry entries (note that all may not be present)

    HKLM\SOFTWARE\ Wow6432Node \ComputerAssociates\Shared\CommonReporting3
    HKCU\Software\Business Objects
    HKU\.DEFAULT\Software\Business Objects
    HKLM\SYSTEM\CurrentControlSet\Services\BOE120SIA<SIANODENAME>
    HKLM\SYSTEM\CurrentControlSet\Services\BOE120MySQL
    HKLM\SYSTEM\CurrentControlSet\Services\BOE120Tomcat
    HKLM\SOFTWARE\ Wow6432Node \Apache Software Foundation\Procrun
    2.0\BOE120SIA<SIANODENAME>
    HKLM\SOFTWARE\ Wow6432Node \Apache Software Foundation\Procrun
    2.0\BOE120Tomcat
    HKM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\<INSTALLDIR
    >

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5418F914-1D31-4849-822C-314AC28B06BF}

  5. Reboot the server

Environment

Release: USVACT99000-12.6-Service Accounting
Component: