About backing up ESM configuration and asset data

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Article ID: 179558

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

 

Resolution

About backing up ESM configuration and asset data

The ESM configuration and asset data must be backed up as part of your disaster recovery preparation. The procedure for performing the backup depends on the operating system of the manager host.

On a Windows host, you must do the following to back up the data:

  • Open the ESM console and connect to the manager that you want to back up.

  • Export the agent list.

    For information about how to export the agent list, see the Symantec Enterprise Security Manager User Guide

  • Close the ESM console.

  • Stop the Enterprise Security Agent and Enterprise Security Manager services.

  • Back up the %programfiles%\symantec\esm directory and the exported Agent list.

  • Start the Enterprise Security Agent and Enterprise Security Manager services.

Note:
To save space, you can delete the %programfiles%\symantec\esm\granularlu and %programfiles%\symantec\esm\update folders from the backup. These two folders contain LiveUpdate data that you can easily download again after the restore from backup.

On a UNIX host, you must do the following to back up the data:

  • Open the ESM console and connect to the manager that you want to back up.

  • Export the agent list.

    For information on how to export the agent list, see the Symantec Enterprise Security Manager User Guide

  • Close the ESM console.

  • Use the command /esm/esmrc stop to stop the ESM services.

  • Back up the entire ESM directory and the agent list.

  • Use the command /esm/esmrc start to restart the ESM services.