Verifying Symantec Event Agent operation


Article ID: 179522


Updated On:


Security Information Manager




Verifying Symantec Event Agent operation

You can verify that the Symantec Event Agent is operating correctly by running the Show Agent Status script.

See Verifying Symantec Event Agent installation.

To run the Show Agent Status script Symantec Event Agent operation

  1. On the collector computer, navigate to the Agent directory as follows:

    • On Windows, the default location is C:\Program Files\​Symantec\​Event Agent.

    • On UNIX, the default location is /opt/​Symantec/sesa/​Agent.

      On UNIX, you must become superuser.

  2. To access the Collector and Agent Management scripts, at the command prompt, do one of the following steps:

    • On Windows, type the following command:


    • On UNIX, type the following command:


  3. At the SSIM Collector / Agent Management Scripts menu, select the following option:

    1. Show Agent Status

If the Agent is not running, the following message appears:

The agent command cannot be executed.

Failed to make a connection to the agent. 

The Symantec Event Agent is possibly not running.

If the Agent is running, something imilar to the following message appears:

Symantec Event Agent (v - Copyright(c) - Symantec Corporation

Symantec Event Agent status: running

Listening on:

SSL: Off

SESA Manager URL:

Outbound Thread State: CONNECTED

Java Version 1.6.0

Queue Status

  Total events accepted: 502

  Total events forwarded: 502

  Entries waiting in queue: 0

  Direct events accepted: 0

  Queue File: .\agent.que

  Flush Size (KB): 2000

  Flush Count: 1000

  Flush Time (sec): 4

  Spool Size (KB): 20000

  Max Queue Size (KB): 80000

Forwarding Provider: Symc_SESAEventForwardingProvider

Post failures due to unexpected response code: 6

Total number of post failures: 0

Event Acceptor HTTP ThreadPool:

  Thread 0 state = IDLE

  Thread 1 state = IDLE

  Thread 2 state = IDLE

  Thread 3 state = IDLE

Last state update time: Mon Apr 28 18:24:17 PDT 2008

Last configuration download request time: 

Mon Apr 28 18:24:17 PDT 2008

Last configuration update invocation time: 

Mon Apr 28 18:24:17 PDT 2008

Last configuration update completion time: 

Mon Apr 28 18:24:17 PDT 2008