What are the steps to manually uninstall the Recovery Solution Agent?
Follow the steps to manually un-install the Recovery Solution Agent:
- Stop the Recovery Solution Service i.e. Start > Run and type services.msc.
Then stop/disable the RS Solution Agent and RS FAL Stopper services).
- Then delete the C:\Program Files\Altiris\Recovery Solution Agent or if running an older version check C:\Program Files\Altiris\eXpress\Recovery Solutin and C:\Program Files\Altiris\eXpress\Client Recovery Agent
- Then delete registry, HKLM\SOFTWARE\Altiris\eXpress\Recovery Solution Agent and HKCU\Software\Altiris\eXpress\NS Console\Client Recovery.
- Reboot before removing the directory under program files (with the service stopped).