Collecting SEDR diagnostics for support

Products

• Endpoint Detection and Response

Issue/Introduction

Support has requested a diagnostics from the Symantec Endpoint Detection and Response (SEDR) appliance.

Environment

Symantec Endpoint Detection and Response 4.9 and later.

Resolution

To generate and download the EDR diagnostic, please follow the steps below:

1. Log in to the SEDR Command Line Interface (CLI) as admin
2. Generate the logs using the following command:
   gather_logs --to-transfers
3. Verify the name of the diagnostics using the following (Note: The diagnostics will be stored in /home/admin/transfers)
   list --home | grep SGS-TD
4. Log in to the SEDR  Graphical User Interface (GUI)
5. Navigate to Settings -> Global -> File Transfer
6. Click "Download"
7. Type in the diagnostics file name from step 3, being sure to use the same capitalization. (Example: SGS-TD_Wed_Sep...)
8. Click "Download"

1.