AMS fails to load configuration in ITAM 17.3 when ITAM webservices is configured for SSL (HTTPS) due to the site certificate not being configured in AMS tomcat.
Release: CA IT Asset Management 17.X
This requires some manual steps to be executed from the server where AMS is installed, as both components are in different technologies.
keytool -importcert -file "filePath" -keystore "JRE_PATH\lib\security\cacerts"
Example:
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keytool -importcert -file "C:\Users\Administrator\Desktop \ITAM.cer" -keystore "C:\Program Files (x86)\Java\jdk1.7.0_45\jre\lib\security\cacerts"
Open CA\SharedComponents\AMS\Tomcat\Conf\server.xml
Replace protocol="HTTP/1.1 with protocol="org.apache.coyote.http11.Http11NioProtocol" in the Connector section.