Verify Endpoint Protection to Manager connection status in Windows registry

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Article ID: 179345

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Updated On:

Products

Endpoint Protection

Issue/Introduction

 

Resolution

The Symantec Endpoint Protection to Symantec Endpoint Protection Manager connection status is indicated by one of the following 7 values in 32-bit DWORD key HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink\HeartbeatResult:

Value Profile Routine Status Details
0 PROFILE_ROUTINE_NO_CONNECTION Failed to create a connection to Endpoint Protection Manager. 
1 PROFILE_ROUTINE_CONN_REJECTED The connection attempt was rejected (possibly, the Endpoint Protection Manager server is down). 
2 PROFILE_ROUTINE_NO_NEW_PROFILE The profile update completed succesfully. There was no new profile to be downloaded.
3 PROFILE_ROUTINE_DOWNLOAD_FAILED There was a new profile to be downloaded, but the download failed.
4 PROFILE_ROUTINE_APPLY_FAILED The new profile downloaded successfully, but failed to apply.
5 PROFILE_ROUTINE_OK The profile update completed and was applied succesfully.
99 PROFILE_ROUTINE_PENDING An initial value set prior to the first heartbeat –added to prevent erroneous logging if the Sylink constructor is called and a heartbeat has not yet taken place, from 12.1 RU1 onward. Should change to one of the aforementioned values after the first heartbeat.













For versions 14.2 and newer status can be found at: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink\CommunicationStatus in the 7th position, following port designation 1587417432;10.xxx.xxx.xxx;443;1587417432;10.xxx.xxx.xxx;443;0;0;

the list of values are as follows:

COMM_SUCCESS = 0
INTERNAL_ERROR = 100
OUT_OF_MEMORY_ERROR = 101
NETWORK_CONNECTION_ERROR = 102
CONNECTION_LOST_ERROR = 103
CONNECTION_TIMEOUT_ERROR = 104
NAME_NOT_RESOLVED_ERROR = 105
SERVER_UNREACHABLE_ERROR = 106
SECURITY_CERTIFICATE_ERROR = 107
CONNECTION_ABORTED_ERROR = 108
BAD_REQUEST_ERROR = 109
FORBIDDEN_ERROR = 110
SERVER_ERROR = 111
CREATE_REQUEST_ERROR = 112
REGISTRATION_ERROR = 113
INDEX_FILE_ERROR = 114
UNKNOWN_NETWORK_ERROR = 115
UNKNOWN_APPLICATION_ERROR = 116
UNKNOWN_HTTP_ERROR = 117
NO_ONLINE_NIC_ERROR = 118




Additional Information

REFERENCE ID : : 2554707