Enabling debug logging for Endpoint Protection Manager Cloud Bridge

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Article ID: 179241

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Updated On:

Products

Endpoint Protection

Issue/Introduction

 

Resolution

The following steps can be used to enable debug logging on the Symantec Endpoint Protection Manager (SEPM) Cloud Bridge, for SEPMs that are configured to use the 14.1 or 14.2 cloud portal.

  1. Browse to the following folder (assuming default install location):
    C:\Program Files\Symantec Endpoint Protection Cloud Hub\etc\
    ‚Äč
  2. Before proceeding, it is strongly recommended to make a backup copy of the following files:
    • logback_hub.xml
    • logback_collector_config.xml
    • uploader_log.conf   (may not be available)
       
  3.  Edit the logback_hub.xml in a text editor, and change all instances of the following text:
    level="WARN"
    to:
    level="DEBUG"
    Then save the file.
     
  4. Edit the logback_collector_config.xml in a text editor, and change all instances of the following text:
    level="WARN"
    to:
    level="DEBUG"
    Then save the file.
     
  5. Edit the uploader_log.conf in a text editor. Change the following line:
    hub.log.logLevel=WARNING
    to:
    hub.log.logLevel=DEBUG
    Then save the file.
     
  6. Open the Windows service control manager (services.msc) and restart the following services:
    • Symantec Endpoint Protection Bridge Service
    • Symantec Endpoint Protection Bridge Uploader Service

Note: The debug logs will be written to following location:

C:\Program Files\Symantec Endpoint Protection Cloud Hub\log