Enabling debug logging for Endpoint Protection Manager Cloud Bridge

Products

• Endpoint Protection

Issue/Introduction

 

Resolution

The following steps enable debug logging on the Symantec Endpoint Protection Manager (SEPM) Cloud Bridge, for SEPMs that are enrolled in the cloud.

1. Browse to the following folder (assuming default install location):
   C:\Program Files\Symantec Endpoint Protection Cloud Hub\etc\
   ​
2. Before proceeding, it is strongly recommended to make a backup copy of the following files:
   • logback_hub.xml
   • logback_collector_config.xml
   • uploader_log.conf   (may not be available)
      
3.  Edit the logback_hub.xml in a text editor, and change all instances of the following text:
   level="WARN"
   to:
   level="DEBUG"
   Then save the file.
    
4. Edit the logback_collector_config.xml in a text editor, and change all instances of the following text:
   level="WARN"
   to:
   level="DEBUG"
   Then save the file.
    
5. Edit the uploader_log.conf in a text editor. Change the following line: (This file/step is no longer needed on 14.2+)
   hub.log.logLevel=WARNING
   to:
   hub.log.logLevel=DEBUG
   Then save the file.
    
6. Open the Windows service control manager (services.msc) and restart the following services:
   • Symantec Endpoint Protection Bridge Service
   • Symantec Endpoint Protection Bridge Uploader Service

Note: The debug logs will be written to following location:

C:\Program Files\Symantec Endpoint Protection Cloud Hub\log