How to apply DLP license files (.slf)

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Article ID: 179217

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

 

Resolution

This KB will discuss where to get DLP licenses .slf files how to apply them.

How to obtain a DLP license file

Symantec license files can be obtained from https://licensing.symantec.com. If there are login problems or issues with corrupt .slf files then contact customer care at 1-800-721-3934.

How to Apply the .slf file in the DLP console

Use the following steps to apply the license file:

  1. Login as an administrator in the Enforce console
  2. Browse to System > Settings > General
  3. Click on the configure button up top
  4. Under the License section click the browse button. Select the .slf file and click ok
  5. Click the save button up top

If successful a message will appear:

Under the License section it should now show the product(s), count, status and expiration for the license you just installed.

To install additional licenses repeat steps 3 through 5.

Now restart the Vontu services on the Enforce server. Once services are restarted log back in to the console.

All of the related product features should be available in the console. Note that all of user privileges are not configured by default when the license is installed and may need modified. See TECH248098 if you experience missing menu items.

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