How to reset the EDR User Interface (UI) password if you forget or password is corrupted.

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Article ID: 179083

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform Endpoint Protection with Endpoint Detection and Response

Issue/Introduction

Forgot SEDR password or a user forgot their SEDR web GUI password.

Resolution

  1. Open a browser and go to the log in prompt for EDR UI (ATP UI).
  2. Click on the Forgot password.


     
  3.  This will prompt you for the User name.


     
  4. Type in the User name for the password you want to have reset.

    Note: The SMTP server has to be setup already in the EDR (ATP) configuration in order to receive the email. A email address also needs to be associated with the User name.  If none of this has been done, there are no further options for recovery. If no users can log in, you will need to redeploy the SEDR software.


     
  5. If the SMTP has been setup and the User name has email address associated with it, then you should receive an email with a temporary password to log into the EDR UI (ATP UI). Once successfully logged into the EDR UI (ATP UI) you will be prompted to change the password.

*Note: Another user with admin level access has the ability to change the password for any other user on the EDR UI (ATP UI).

**Note: TSE see the internal notes for additional troubleshooting steps.

 

Additional Information

For a lost admin CLI password see - https://knowledge.broadcom.com/external/article?articleId=197322

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