PDFs get rendered as images rather than as searchable text

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Article ID: 17908

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Updated On:

Products

APPLICATION DELIVERY ANALYSIS SUPERAGENT EHEALTH CA eHealth

Issue/Introduction

Description:

When selecting to print or email a report in NPC, the report is generating as a series of images rather than as text. This is eliminating the ability to search the information in the report.

Solution:

The NPC uses the Internet Explorer files installed locally when generating PDF reports. The symptom described here is related to IE 10 or higher being installed on the NPC server itself. IE 8 is the current supported browser.

The browser version installed on the client machines has no effect on this, the issue is on the NPC server side.

Environment

Release: SAMCNH99000-9.3-NetQoS-SuperAgent-Management Console-Hardware
Component: