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Creating policy violation notifications

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Article ID: 179070

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Updated On:

Products

Messaging Gateway

Issue/Introduction

 

Resolution

Notifications are the predefined messages that are sent when a message meets the conditions that are specified in a policy and the action is to send a notification. The name that you specify for the notification appears on the Notifications page. This name is also the name that appears in the Notification list when you choose the Send notification action when you configure a policy.

You can create notifications for violations to content filtering policies.

See Specifying content filtering policy actions.

Notification recipients can reply to the email address that sends the notification. Replies go to the address that is the envelope address, not the From: header address. As a best practice, either provide an email address for an account that is monitored or include a statement in the notification that responses are not monitored.

Email notification variables let you customize your notification subject text and body text. You can use one or more notification variables in your text, or none at all.

Table: Email notification variable attributes lists the notification variables that you can use to customize your message subject text and body text and what the tags are replaced with.

Table: Email notification variable attributes

Attribute name

Variable tag

Result

Sender

$sender$

Sender's email address

Recipients

$recipients$

Comma-separated list of recipient email addresses

Subject

$subject$

Subject line of the original message

Attachment names

$attachments$

Comma-separated list of top-level attachments from the original message

To create a notification, you must have Full Administration rights or rights to modify policies.

See About policy violation notifications.

To create policy violation notifications

  1. In the Control Center, click Content > Resources > Notifications.

  2. Click Add.

  3. In the Notification description box, type a name for the notification.

    Your description cannot exceed 255 characters.

  4. In the Send from box, type an email address to appear in the From header of the notification message.

    Specify the full email address including the domain name, such as [email protected]

  5. Under Send to, select one or more of the following options:

    Sender

    Check this box to send the notification to the sender that is listed in the message envelope (not the sender that is listed in the From: header).

    Recipients

    Check this box to send the notification to the recipients that are listed in the message envelope (not the recipients that are listed in the To: header).

    Others

    Check this box to send the notification to one or more complete email addresses that you specify. Then type the email address. Separate multiple email addresses with a comma, semicolon, or space.

  6. Under Subject, click the Encoding drop-down list to change the character encoding for the notification subject line.

  7. Optionally, click the Include message attribute drop-down list to select the type of variable you want to include in the subject line, and then click Add.

    The variable appears in the Subject text box.

  8. In the Subject text box, type the text for the subject header of the notification message.

  9. Under Body, click the Encoding drop-down list to change the character encoding for the notification body.

  10. Optionally, click the Include message attribute drop-down list to select the type of variable you want to include in the body, and then click Add.

    The variable appears in the Message body text box.

  11. In the Message body text box, type the text for the body of the notification message.

  12. Optionally, check Attach the original message to attach the original message to the notification message.

  13. Click Save.