The following requirements must be satisfied before end users can configure their own personal Good and Bad Senders Lists and block or allow email in specified languages:
At least one data source is enabled for authentication.
At least one data source is enabled for address resolution.
End user preference replication frequency must be set.
End-user preferences must be enabled for the given policy group on the End Users tab on the Edit Policy Group page.
Members of the policy group can only be LDAP users, not a locally defined user (that is, an email address you typed manually).
See About policy groups.