Software and services status definitions

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Article ID: 179067

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Updated On:

Products

Messaging Gateway

Issue/Introduction

 

Resolution

Status details for your appliance depend on how each appliance is configured. You can configure an appliance to be a Control Center, a Scanner, or both.

Table: Control Center software and services status describes the software and services status for the Control Center.

Table: Scanner software and services status describes the software and services status for Scanners.

See Viewing the status of your software and services.

Table: Control Center software and services status

Item

Description

Control Center

Click the Control Center name link for additional details. The Services page appears in a tree mode. The information for that Host updates when you click Back to Services Status. A green check indicates that the current version of Symantec Messaging Gateway is installed. A yellow exclamation mark (!) indicates that a newer version of Symantec Messaging Gateway is available. A red X indicates that the Control Center version is different than the Scanner version.

Version

The currently installed version of Symantec Messaging Gateway. The version is displayed in red if a newer version is available.

Spam Quarantine

Spam Quarantine contains quarantined spam messages. You can search, delete, sort, and release quarantined messages.

Spam Quarantine Disk Usage

The amount of disk space that Spam Quarantine uses.

Suspect Virus Quarantine

Suspect Virus Quarantine contains messages that could potentially contain viruses. You can search, delete, sort, and release quarantined messages.

Suspect Virus Quarantine Disk Usage

The amount of disk space that Suspect Virus Quarantine uses.

Content Incident Folders

Content incident folders help you organize, monitor, and manage the incidents that trigger content filtering policies in which the action is to create an incident in a content incident folder.

Content Incident Folders Disk Usage

The amount of disk space that content filtering quarantine uses.

Directory Data Service

The status of LDAP, either Running or Stopped.

Table: Scanner software and services status

Item

Description

Scanners

Click the Scanner name link for additional details. The Services page appears in a tree mode. The information for that Host updates when you click Back to Services Status. A green check mark indicates that the current version of Symantec Messaging Gateway is installed. A yellow exclamation mark (!) indicates that a newer version of Symantec Messaging Gateway is available. A red X indicates that the Control Center version is different than the Scanner version.

Version

The currently installed version of Symantec Messaging Gateway. The version is displayed in red if a newer version is available.

Virus Definitions

The date of the last virus definition update. The date is displayed in red if the virus definitions are out of date or the last LiveUpdate attempt failed.

Scanner

The status of the Scanner, either enabled or disabled.

Agent

The status of the Agent, either Running (in black) or Stopped (in red). If the Agent crashed in the last 24 hours, a red underline appears beneath the status. Hover your mouse over the red underline to view the number of crashes that occurred in the last 24 hours.

The Agent transfers configuration information between the Control Center and attached and enabled Scanners.

Conduit

The status of the Conduit, either Running (in black) or Stopped (in red). If the Conduit crashed in the last 24 hours, a red underline appears beneath the status. Hover your mouse over the red underline to view the number of crashes that occurred in the last 24 hours.

The Conduit retrieves new and updated filters from Symantec Security Response through secure HTTPS file transfer.

Directory Data Service

The status of the directory data service, either Running (in black) or Stopped (in red). If the directory data service crashed in the last 24 hours, a red underline appears beneath the status. Hover your mouse over the red underline to view the number of crashes that occurred in the last 24 hours.

The directory data service lets you use the information that is stored in your Lightweight Directory Access Protocol (LDAP) directories for features in the Symantec Messaging Gateway.

LiveUpdate

The status of LiveUpdate, either Running (in black) or Stopped (in red). If LiveUpdate crashed in the last 24 hours, a red underline appears beneath the status. Hover your mouse over the red underline to view the number of crashes that occurred in the last 24 hours.

LiveUpdate automatically downloads virus definitions from Symantec Security Response to the Scanner.

Brightmail Engine

The status of the Brightmail Engine, either Running (in black) or Stopped (in red). If the Brightmail Engine crashed in the last 24 hours, a red underline appears beneath the status. Hover your mouse over the red underline to view the number of crashes that occurred in the last 24 hours.

The Brightmail Engine scans email and attachments for viruses, spam, and content filtering according to the filter polices that you have configured.

MTA

The status of the mail transfer agent, either Running (in black) or Stopped (in red). If the MTA crashed in the last 24 hours, a red underline appears beneath the status. Hover your mouse over the red underline to view the number of crashes that occurred in the last 24 hours.

The MTA routes inbound and outbound messages to the Brightmail Engine for processing and delivers filtered messages to their internal destinations or to the Internet.