Log types

book

Article ID: 179063

calendar_today

Updated On:

Products

Messaging Gateway

Issue/Introduction

 

Resolution

Symantec Messaging Gateway logs let you monitor events for your Scanners, the Control Center, Directory Data Service, and Spam Quarantine.

Table: Scanner log types describes the log types that are available for Scanners.

Table: Scanner log types

Scanner log type

Description

Conduit

Records the status about downloading antispam rules and uploading statistics.

Brightmail Client

Records the status about message filtering.

Brightmail Engine

Records the status of the Brightmail Engine.

JLU Controller

Records the status about Java LiveUpdate virus definition downloads. This log is the primary log file that you should use for troubleshooting LiveUpdate issues.

JLU Client

An auxiliary log file to the JLU Controller log file that records the status about Java LiveUpdate virus definition downloads. Use this log file only when the JLU Controller log file does not contain enough information for troubleshooting an issue.

MTA

Records the status about sending and receiving email.

Content Filtering

Records the status about Content Filtering.

Table: Control Center log types - Console describes the log types that are available for the Control Center console.

Table: Control Center log types - Console

Console log file

Description

BrightmailLog.log

Records the status about Control Center interactions.

catalina<date>.log and catalina.out

Records the status from the Tomcat Web server. The Control Center runs inside the Tomcat server. These files contain the messages that are generated from the Tomcat Server and also the applications that run within Tomcat.

Table: Control Center log types - Database describes the log types that are available for the Control Center database.

Table: Control Center log types - Database

Database log file

Description

error.log and error.log.#.gz

Records any errors that occur while the Control Center accesses the MySQL database.

slow-queries.log and slow-queries.log.#.gz

Records the slow MySQL queries.

Table: Control Center log types - Events describes the log type that is available for the Control Center events.

Table: Control Center log types - Events

Event log file

Description

Brightmail_Admin_Events. <yyy-mm-dd>.log

Records all changes made in the Control Center for the date that is indicated in the log file name.

Table: Quarantine log describes the log that is available for Spam Quarantine.

Table: Quarantine log

Quarantine log

Description

Release

Records the To address, From address, and Subject of each message that is released from Spam Quarantine. It also records the user who released each message and a timestamp.

Table: Directory data service log describes the log that is available for directory data service.

Table: Directory data service log

DDS log

Description

Directory Data Service

Records the status about directory data service.

See About logs.

See Viewing log files.