Viewing the Control Center error log

Products

• Messaging Gateway

Issue/Introduction

 

Resolution

You may want to periodically view the Control Center error log to troubleshoot issues. All errors that are related to the Control Center are written to the BrightmailLog.log file.

Each issue results in a number of lines in the error log. For example, the following lines are the result of Spam Quarantine receiving a message that is too large to handle:

com.mysql.jdbc.PacketTooBigException: 
Packet for query is too large (3595207 > 1048576) 
at com.mysql.jdbc.MysqlIO.send(MysqlIO.java:1554)
at com.mysql.jdbc.MysqlIO.send(MysqlIO.java:1540) 
at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1005)
at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1109) 
at com.mysql.jdbc.Connection.execSQL(Connection.java:2030)
at com.mysql.jdbc.PreparedStatement.executeUpdate
(PreparedStatement.java:1750)
at com.mysql.jdbc.PreparedStatement.executeUpdate
(PreparedStatement.java:1596)
at org.apache.commons.dbcp.DelegatingPreparedStatement.executeUpdate
(DelegatingPreparedStatement.java:207)
at com.brightmail.dl.jdbc.impl.DatabaseSQLManager.handleUpdate
(Unknown Source)
at com.brightmail.dl.jdbc.impl.DatabaseSQLManager.handleUpdate
(Unknown Source)
at com.brightmail.dl.jdbc.impl.DatabaseSQLTransaction.create
(Unknown Source)
at com.brightmail.bl.bo.impl.SpamManager.create
(Unknown Source) 
at com.brightmail.service.smtp.impl.SmtpConsumer.run
	(Unknown Source)

See About logs.

To view the Control Center error log

1. In the Control Center, click Status > Logs.

2. In the Component drop-down list, select Control Center.

3. In the Log Files table, click BrightmailLog.log.

4. Open the log file or save it to your local disk.