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OWB 2.1.1 ETC and Actual Hours Not Showing on Resource Summary

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Article ID: 17900

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

When configuring the Resource to show ETC the hours are not showing in either the Total or TSV view. It is affecting Open Workbench (OWB) 2.1.1 / Clarity 13.3.0.285

Steps to Reproduce:

Open a project from CA PPM in OWB
Make sure the project has resource assignments as well as actual hours.

Configure OWB view within column 1 Resource
Under Resource in Column 1 add rows for

  • Task Actual Usage
  • Task Estimate To Complete
  • Task Total Usage
  • Resource Availability

Open in OWB 2.1.0 and note that the ETC and actual hours show.
Open in OWB 2.1.1 note that the ETC and actual hours are blank.

Expected Result: Task Actual and ETC will show
Actual Result: Fields are blank

Solution:

WORKAROUND:
None.

STATUS/RESOLUTION:
CLRT-74152
Resolved in Clarity 13.3.0 Generic Patch. Reference TEC605767
Resolved in CA PPM 14.1 

Environment

Release: ESPCLA99000-13.3-Clarity-Extended Support Plus
Component:
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