Getting help with Symantec Security Cloud

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Article ID: 178947

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Updated On:

Products

Cloud Workload Protection Endpoint Protection Cloud

Issue/Introduction

 

Resolution

Symantec Security Cloud provides a number of resources for customers to get help with:

  • Using the services
  • Technical assistance
  • Customer care

User assistance resources

Resource

Description

Location

Release Notes

Information about new features and important issues.

  • Symantec Endpoint Protection Cloud

http://help.symantec.com/cs/SEPC/SEPC/v117870534_v101064224/Release-notes/?locale=EN_US

  • Symantec Cloud Workload Protection

http://help.symantec.com/cs/SCWP/SCWP/v115391271_v111037498/Release-Notes/?locale=EN_US

Symantec Unified Help System (UHS)

Cloud-based Symantec Unified Help System (UHS) that provides information about how to use different Symantec Security Cloud products. It includes detailed technical information and instructions for performing common tasks.

  • Symantec Endpoint Protection Cloud

http://help.symantec.com/home/SEPC?locale=EN_US

  • Symantec Cloud Workload Protection

http://help.symantec.com/home/SCWP?locale=EN_US

Technical support - SymWISE Support Knowledgebase

Helpful troubleshooting articles, incidents, issues, contact options, and other support resources.

  • Symantec Endpoint Protection Cloud

https://support.symantec.com/en_US/endpoint-protection-cloud.html

  • Symantec Cloud Workload Protection

https://support.symantec.com/en_US/dpl.65135.html

Symantec Connect

An online resource that contains forums, articles, blogs, downloads, events, videos, groups, and ideas for users of Symantec products.

The links to various groups on Connect are as follows:

  • Symantec Endpoint Protection Cloud

https://www.symantec.com/connect/security/forums/symantec-endpoint-protection-cloud

  • Symantec Cloud Workload Protection

https://www.symantec.com/connect/security/forums/cloud-workload-protection

Customer care

Customer care team can help with trials, billing, invoices, renewals, licensing, and other concerns.

At any time after your purchase, you may change your subscription settings, including cancelling and opting out of your automatic renewal option at [email protected]

Note: Customers of Symantec partners should contact their partner directly for prompt assistance.