Direct customers can see and manage all cases raised against their account. To do this please follow the below steps:
Step 1: Logon to the Symantec.cloud configuration portal. https://clients.messagelabs.com
Step 2: Select the Support Ticketing Center from the Support tab.
Step 3: Within the landing page of the Support Ticketing Center you can filter down to some of the cases opened within your account, but to see all cases raised click on the 'Support' button top right.
Step 4: This next screen holds all the information about your account:
Step 5: The Cases section can be searched by case reference or use the drop down filters to see many other different options:
Step 6: Once you have located the case you wish to manage select it and you will be diverted to the case screen. This consists of the following: