Smart Connect Application Crash Dump

Products

• Web Security.cloud

Issue/Introduction

 

Resolution

To create an application crash dump for Smart Connect, follow these steps.

1.  Create a folder called “dumpfolder” under the C:\ drive
2.  Open regedit.exe
3. Got to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

•  If "LocalDumps" key does not exist, please create one.

4. Right click on LocalDumps
5. Go to New > Key and add new key called “SmartConnect.exe”.
6. Create and Configure “DumpFolder” and “DumpType” keys under the new "SmartConnect.exe" key using the following attribute:

• Create a key called "DumpFolder", Type "String Value", Value = c:\dumplfolder
• Create a key called "DumpType", Type "DWORD (32-bit) value", Value data = 2, Base = Hexadecimal
  

If Smart Connect happens to crash, it will generate a dump file called SmartConnect.exe.pid. Once the file has been generated, open a case with support via the Symantec.Cloud Management Portal > Support tab > Support Ticket Center and add the evidence to the case.

It is recommended to back up your registry in Windows before making any changes. See the following Microsoft KB article:
https://support.microsoft.com/en-us/kb/322756