In an environment where CA Service Desk Manager (CA SDM) and CA Asset Portfolio Management (CA APM) are integrated, the Common Asset Viewer that comes with CA SDM does not show the Legal Information and Cost Information from CA APM.

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Article ID: 17889

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

In an environment where CA SDM and CA APM are integrated, the Common Asset Viewer that comes with CA SDM does not show the Legal Information and Cost Information from CA APM.

Solution:

The Alert Management System (AMS) component within CA SDM needs to be updated to the later release provided by CA APM.

  1. Take a backup of the current AMS folders on both the CA SDM and CA APM servers
    APM AMS folder is located at C:\ProgramFiles\CA\SharedComponents\AMS\Tomcat\webapps
    SDM AMS folder is located at C:\Program Files\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\webapps

  2. Stop the CA SDM Tomcat process
    pdm_tomcat_nxd - c stop

  3. Stop the CA APM Tomcat process via the Apache Tomcat AMS in the Windows Services MMC

  4. Copy the AMS folder over from the CA APM server to the CA SDM server

  5. Restart the CA SDM Tomcat process
    pdm_tomcat_nxd - c start

  6. Restart the CA APM Tomcat process via the Apache Tomcat AMS in the Windows Services MMC

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: