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In an environment where CA Service Desk Manager (CA SDM) and CA Asset Portfolio Management (CA APM) are integrated, the Common Asset Viewer that comes with CA SDM does not show the Legal Information and Cost Information from CA APM.
Article ID: 17889
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
In an environment where CA SDM and CA APM are integrated, the Common Asset Viewer that comes with CA SDM does not show the Legal Information and Cost Information from CA APM.
The Alert Management System (AMS) component within CA SDM needs to be updated to the later release provided by CA APM.
Take a backup of the current AMS folders on both the CA SDM and CA APM servers APM AMS folder is located at C:\ProgramFiles\CA\SharedComponents\AMS\Tomcat\webapps SDM AMS folder is located at C:\Program Files\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\webapps
Stop the CA SDM Tomcat process pdm_tomcat_nxd - c stop
Stop the CA APM Tomcat process via the Apache Tomcat AMS in the Windows Services MMC
Copy the AMS folder over from the CA APM server to the CA SDM server
Restart the CA SDM Tomcat process pdm_tomcat_nxd - c start
Restart the CA APM Tomcat process via the Apache Tomcat AMS in the Windows Services MMC