This article describes the entitlements associated with Maintenance for Symantec™ Data Center Security (on-premises), and the resources available when you renew your Maintenance.
Symantec Data Center Security (DCS) can be used to protect physical and virtual servers in on-premises, hybrid and cloud-based data centers. Note that an on-premises deployment of Symantec DCS can be installed in a cloud infrastructure once the underlying operating systems are supported.
On-premises software (often abbreviated as on-prem software, and also called “on-premise” software) describes a software delivery model where the software product is installed and operated on the computer infrastructure that is entirely located at the premises of the organization using the software.
Off-premises software is commonly referred to as “software as a service” or “cloud computing”.
Symantec DCS software is licensed per Managed Server based on physical or virtualized counts. Symantec DCS software can be purchased according to the following license models:
Symantec DCS products that are perpetually licensed are sold as bundles consisting of a perpetual software license for the software product, and a Maintenance entitlement for a finite term (one year). For new customers, this means that the first year's Maintenance is included in the initial purchase price.
A Symantec DCS bundle consists of:
Renewal: Your entitlement to access Maintenance benefits expires at the end of the Maintenance term. Prior to the expiry date, Maintenance must be renewed for continued access to benefits that sustain and optimize the original investment in Symantec DCS, including access to the latest product versions, critical security content updates and technical support. To be compliant with our license policy, the Maintenance quantity being renewed must equal the aggregate software license quantity.
A Symantec DCS on-premises subscription entitles you to use the Symantec DCS software product and access Maintenance benefits for a specified quantity based on the Use Level that is stated in the End User License Agreement (EULA), and for a specified term. The subscription term is 12 months.
For the duration of the subscription term, a Symantec DCS on-premise subscription provides access to:
Renewal: Your entitlement to use the software product and access Maintenance benefits expires after the subscription term. To ensure continued access to the software product and to Maintenance benefits, you must renew your subscription prior to the end of the subscription term.
You are responsible for managing your Symantec DCS software licenses and your Maintenance entitlement on an ongoing basis as follows:
Perpetual: Maintenance for perpetually licensed Symantec DCS is purchased and renewed on a per license basis. To ensure full and continued access to your Maintenance benefits, the Maintenance quantity must always match the aggregate quantity of your software licenses (original purchased quantity plus any additional software licenses for the same product purchased subsequently).
Subscription: Where Symantec DCS is licensed by subscription, your rights to use the software and access to Maintenance, end on the subscription term end-date.
To avail of Maintenance benefits for software licenses not under Maintenance would be considered a breach of Symantec’s End User License Agreement. You are also reminded that use of a perpetually licensed Symantec DCS product above the specified quantity would be considered over-deployment and a breach of your license grant.
Visit Licensing Information to learn about licensing basics, license compliance and find resources to assist you. For assistance with all your non-technical licensing queries, contact Customer Support.
Symantec DCS orchestrates constant and agile security for existing and next generation software-defined data centers. It is designed to secure, harden, and monitor the compliance posture of server systems for on-premise, public, and private cloud data centers.
Today’s cyber-criminals will use any means to attack and compromise your highly valuable data. Products in the Symantec DCS family enable organizations to automate security assessments of technical and procedural controls, and to orchestrate application-level threat protection with agent-less antimalware, security policy administration and host-based hardening.
Data center security is already challenging with many IT fundamentals to consider: dispersed data centers, private cloud, multi-tier architectures, physical and virtual servers, legacy platforms, multiple security tools, manual processes, compliance and security standards requirements, migration to the cloud and Software-Defined Data Centers. In addition to these internal challenges, customers have to keep up with an ever-evolving threat landscape: on average, a new zero-day vulnerability was found every week in 2015; data breaches continued to rise with attackers accounting for 49% of breaches, while 191 million identities were exposed in one data breach alone .
In order to maintain the highest level of intrusion restriction and data protection, we recommend that Symantec DCS is continually updated for uninterrupted protection against zero-day attacks and new vulnerabilities; platform support; and regulatory compliance. Maintenance provides continuous access to:
· Cutting-edge product features & functionality with Version Upgrades
Running the latest Symantec DCS version is critical for ongoing data protection and is available at no extra cost with current Maintenance. Symantec invests hugely in R&D resulting in significant product innovations and architecture enhancements. New updates are typically released every 6 to 12 months, providing ongoing supportability and improved features, functionality, performance and control including:
Critical software updates, enhancements, bug fixes and patches that enable your product to work optimally, adapt to technology and operating system changes, and provide ongoing product stability via regular Maintenance Pack and Minor Releases. The more up-to-date Symantec DCS is, the better it will function, evolve and adapt.
Technical assistance is fundamental to the successful deployment and operation of your Symantec DCS product. Symantec’s skilled technical support engineers are available around the clock, every day of the year to help with your technical questions and resolve product issues.
On-time renewal of Maintenance is essential to keep the value of your Symantec DCS software investment.
Symantec primarily works with its partners to notify customers about upcoming renewals. In addition, we have the following methods of alerting you that your Maintenance is about to expire:
Tip: Your Maintenance start and end dates are indicated on the Symantec License Certificate for your product.
If you fail to renew Maintenance for your Symanec DCS product, you will no longer be able to access the benefits of Maintenance previously outlined.
Your data center will be open to security risks since you won’t be entitled to receive critical security content updates (delivered multiple times each day) that keep your agentless antimalware functionality current and help better secure your systems.
You won’t be entitled to the latest product updates and version upgrades delivering the latest features, and platform, architecture and integration support that are needed to stay ahead of today’s challenging data center security demands. Additionally, if you choose not to renew, you will need to repurchase your software licenses at a higher cost to reestablish your rights to the latest version.
Your ability to remain compliant with global data privacy laws and security regulations will also be weakened. In order to stay current with regulatory requirements, Symantec DCS needs to be running optimally with the latest policy templates. Non-compliance may come at a cost of assessed penalties, as well as reputational loss.
Finally, you will lose access to technical support and will no longer be able to log technical support cases online via MySymantec.
To safeguard the ongoing security and protection of customer data, to stay current with regulatory requirements and to help prevent non-compliance that could result in fines and reputational damage, you simply cannot afford to let Maintenance for your Symantec DCS product expire.
 Maintenance is considered “current” when both term (start and end dates of the Maintenance term) and quantity (Maintenance quantity should match software license entitlement quantity of the product being supported) criteria are met. Customers with expired Maintenance lose their entitlements to Maintenance benefits .