Remote Connect Password Reset Process

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Article ID: 178876

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Updated On:

Products

Web Security.cloud

Issue/Introduction

 

Resolution

When Remote Connect users browse the web for the first time, Web Security roaming service prompts for the users for their username and password. The user name is their normal business email address or a custom email address if one was created.

Once an administrator has setup the roaming users in the portal, the system sends an email to the users, asking to set up a web roaming password.

If users subsequently forget this password, the forgotten password link on the logon page, enables them to reset the password. These new roaming users can get to this page by clicking on the cancel button when prompted to enter the roaming credentials

Please see the password reset process below:

  1. Click on Forgotten you ID or password?


     
  2. Enter and confirm email address

  3. Click on Access Password Reset
  4. The following screen will then be displayed

    Password Reset Email Sent 
    A 'password reset' link has been sent to you by email. This may take a few minutes to arrive. 
    Please follow the instructions contained in the email to reset your password.
    The password should be
    at least 8 characters long with at least one digit, and one non-alphanumeric character.


     

  5. Once the user has received the email, click on the password reset link

  6. Enter a new password and confirm.
    The password should be
    at least 8 characters long with at least one digit, and one non-alphanumeric character.

  7. Click on Submit Password.

  8. The user will then recieve a second email to confirm the password has been changed, please allow approximately 5 minutes for this change to take effect.

Note: The username and password are case sensitive.

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