This article describes how to migrate the ServiceDesk 7.5 or 7.6 application or database to a new server.
Note: If moving the SQL database alone follow the instructions in the first section. If you also want to move the ServiceDesk server add in the instructions at the bottom.
Warning: This does leave the database connection string in the web.config file unencrypted. This is usually not an issue but may be of concern in high security installations.
Warning: If the old database is used do not change the name of the ServiceDesk server. If the name of the ServiceDesk server is changed and the original database is kept, this will result in issues. For example, URLs in e-mail messages will point to the old server name. Other references to the old server name will also no longer be valid. This will then require manual changes in various areas, such as Application Properties.