The maximum number of Agents that can be allowed to export, print or mail from Agents Summary Report or Agents Legacy Summary Report.

Products

• Data Loss Prevention Enforce

Issue/Introduction

When trying to export the total number of agents that a DLP system has in DLP to a file from the Agent Summary Report in the Enforce console the default limit is set 30000.

Resolution

Locate the Manager.properties file on your Enforce Server.

Default Locations (Substitute your DLP version):

Windows: C:\Program Files\Symantec\DataLossPrevention\EnforceServer\[DLP Version]\Protect\config\manager.properties
Linux: /opt/Symantec/DataLossPrevention/EnforceServer/[DLP Version]/Protect/config/manager.properties

Please be sure to create a backup of the Manger.properties file before making any edits in case you need to roll back.

Locate and edit the following property:

# The maximum number of Agents than can be allowed to export, print or mail from Agents Summary Report or Agents Legacy Summary Report.
com.vontu.manager.advanced.summary.export_or_print_or_mail.maxrows = 30000

Change the 30000 value to a value that will reflect accurately the total number of agents that exist within the DLP system. Example - 40000.

After making the change save the file and restart the DLP Manager Service

You will now be able to export a report of 40,000 agents successfully.