Some or all expected inbound emails are missing in the Email Security.cloud portal.
This can mean that the MX records are misconfigured and that Email Security.cloud cannot receive your email.
Check the following to ensure that your MX records are not the cause of your inbound delivery failures.
These requirements allow the Email Security.cloud service to scan your organization's email traffic, and ensure that all your email is directed to our scanning servers. Both primary and secondary records need to be configured, and they must be appropriately prioritized to ensure consistent mail flow.
your-domain.com MX preference = 10, mail exchanger = clusterX.XX.messagelabs.com
your-domain.com MX preference = 20, mail exchanger = clusterXa.XX.messagelabs.com
Note: Most DNS changes take up to 24 hours to propagate.