Forcing a Client to Send Application Metering Data

Products

• Inventory Solution
• Client Management Suite
• IT Management Suite
• Asset Management Suite

Issue/Introduction

Instructions on how to force a Client to Send Application Metering Data for testing or validation purposes.

Environment

ITMS 8.x

Resolution

Application Metering data is normally collected and stored on a client computer and then is sent to the NS after a period of 24 hours. For troubleshooting Application Metering there is a way to force the client computer to send its collected application metering data immediately.

1. Open Regedit on the client computer
2. Find the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\AMAgent   Value: MeteringInventoryLastSent
3. The registry key should contain a date, edit the data and set it to a date that is over 24 hours in the past
4. Watch the registry key for several minutes and refresh, the date should automatically update to a new date, indicating that Application Metering data has been sent to the NS
5. Confirm that the NS shows the new Application Metering data, such as in the Executable Usage report: Reports > Software > Application Metering > Windows > Executable Usage (if using Legacy SW Metering Policies)