Force a Client to Send Application Metering Data 8.x up to 8.5 RU2

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Article ID: 178778

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Updated On:

Products

Inventory Solution

Issue/Introduction

Force a Client to Send Application Metering Data 8.x up to 8.5 RU2. Does not apply to later versions.

Resolution

Application Metering data is normally collected and stored on a client computer and then is sent to the NS after a period of 24 hours. For troubleshooting Application Metering there is a way to force the client computer to send its collected application metering data immediately.

  1. Open Regedit on the client computer.
  2. Find the following registry key HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\AMAgent\MeteringInventoryLastSent.

    • note for ITMS 7.6 and lower, the key is located at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\eXpress\NS Client\MeteringInventoryLastSent.

  3. The registry key should contain a date, edit the data and set it to a date that is over 24 hours in the past.

  4. Watch the registry key for a minute and refresh, the date should automatically update to a new date, indicating that Application Metering data has been sent to the NS.

  5. Confirm that the NS shows the new Application Metering data, such as in the Executable Usage report: Reports > Software > Application Metering > Executable Usage.