Receive Authentication popup while installing CAMDM Client on iOS devices: "Serveraddress:443 Password will be sent securely"

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Article ID: 17876

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Updated On:

Products

CA Mobile Device Management

Issue/Introduction

Description:

SYMPTOM:

Receive authentication popup: "Serveraddress:443 Password will be sent securely" when installing CAMDM Client from Self-Service Portal.
Authentication fails with every user credentials.
OTA installation of iOS applications fails.

CAUSE:

Trust Store for iOS devices having version 7.1.1 are not updated with trusted root certificates.
You can find the version of the Trust Store installed on your iOS device by tapping Settings > General > About. Scroll down to the bottom of the list to see the Trust Store version.
iOS 7.1.1 is having trust store version 2014010700.

Solution:

Update iOS device with 7.1.2 which is having updated trust store. Version for 7.1.2 is 2014060300.

For more information:
http://support.apple.com/kb/HT5012

Environment

Release:
Component: MDM