Altiris Licensing - Technical FAQ

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Article ID: 178715

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Updated On:

Products

Management Platform (Formerly known as Notification Server) IT Management Suite Client Management Suite

Issue/Introduction

 Information about ITMS/Altiris Licensing

Resolution

Question
How does Altiris licensing work for Notification Server based products?

Answer
Overview

This article discusses licensing for each of the Altiris Notification Server based solutions:

 

  • How a license is consumed.
  • What happens when the license count is exceeded.
  • What happens when a time limited (demo/install) license expires.
  • What happens when the Automatic Upgrade Protection (AUP) expires.
  • How to recover a solution license (retirement vs. deletion).
  • Anomalies in expected functionality.

Inventory Solution 7.x, 8.x

  • License consumption - While there are multiple factors including the status of the Computer Resource in the database, a license is not consumed from the existence of the inventory solution agent on a managed computer. A license is not consumed by the "basic inventory" function of the Altiris Agent. Instead, it is the inclusion of Inventory data that determines if a computer consumes a license. This is different than many of the other Solutions. 
  • License count exceeded - Inventory from licensed nodes will continue to be processed. Incoming inventory data from unlicensed nodes is discarded.
  • License expiration (only applicable to Trial or otherwise temporary licenses) - Agent rollouts will still occur without a problem. All new incoming inventory data is discarded.
  • Maintenance Expires - Agent roll-outs will still occur without a problem. All new incoming inventory data is discarded.
  • License recovery - Settings a computer record to a non-active status and running the Inventory Clean Up task (Manage > Jobs/Tasks > System Jobs and Tasks > Service and Asset Management > CMDB > Inventory Clean Up) will reclaim the license when a license refresh runs.

Software Management Solution 7.x, 8.x

  • License consumption - A license is consumed when the Software Management Solution Agent has been installed and subsequently Basic Inventory ran to send the instance of the plug-in to the NS. When the License refresh runs the license will be consumed.
  • License count exceeded - All agents that attempt to obtain Software Delivery Tasks beyond the allowed node count will stop receiving the task details in their client policy files. License errors will appear in the Server a.log files.
  • License expiration (only applicable to Trial or otherwise temporary licenses) - Agent rollouts will still occur without a problem. Software Delivery jobs will be no longer be advertised to clients, including newer schedules for existing tasks.
  • Maintenance Expires - Agent roll-outs will still occur without a problem. Software Delivery jobs will be no longer be advertised to clients, including newer schedules for existing tasks.
  • License recovery - License recovery is dependent on deleting the computer record. For Software Management Solution starting from version 7.5, a license is also released after setting the computer status to any value other than Active.

Patch Management 7.x, 8.x

 

     Please see KB Article - 178715

 

Deployment Solution 7.x, 8.x

 

  • License consumption - -A license is consumed when the plugin is installed and the computer checks in with the console.
  • License count exceeded - DS tasks will fail on systems that are beyond the license count.  SMP tracks who is valid and who is not on first-come first-serve basis.
  • License expiration - DS tasks will no longer run on any systems.
  • Maintenance Expires - DS tasks will no longer run on any systems.
  • License reclamation - Deleting a computer will reclaim the license.