How to recover Symantec Data Center Security: Server Advanced (SDCSSA) Manager/Agent Communication Without a Backup Database (SCSPDB), Using the Backup Files: "server.xml", "server-cert.ssl", "agent-cert.ssl"

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Article ID: 178704

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Updated On:

Products

Data Center Security Server Data Center Security Server Advanced

Issue/Introduction

 

Resolution

 

Note: The following steps can only be successful if the following files were able to be recovered from the failed SDCSSA Management Server:
·           Win2k8: C:\Program Files (x86)\Symantec\Data Center Security Server\Server​\tomcat\conf\server.xml
·         Win2k8: C:\Program Files (x86)\Symantec\Data Center Security Server\Server​\server-cert.ssl
         Win2k8: C:\Program Files (x86)\Symantec\Data Center Security Server\Server​\agent-cert.ssl
Recovery steps:
  1. Configure the new server's IP address and hostname to correspond with that of the failed SDCSSA manager host
  2. Install SQL SERVER with a named instance of "SCSP"
  3. Install SDCSSA Manager for the first time by clicking on "server.exe".  Do a full production install so that the “scspdb” database is created.
  4. Install the Management Console and verify you can log into the console.
Username: symadmin
Password: <blank>

 
  1. Uninstall DCS Manager and reboot (DO NOT uninstall the Management Console).

     
    ATTENTION:   DO NOT REMOVE “SCSPDB” DATABASE or any of the SCSP security logins located on the database server. Leave the database alone at this point because we want this infrastructure to remain.
  2. Copy the “server.xml” and “server-cert.ssl” from the failed Management Server to the root of C:\ on the new Management Server.
     
Begin re-installation of the SDCSSA Manager, making sure to select, “TOMCAT only:

     1.  Insert and/or open the installation CD, then double-click "server.exe".

     2.   In the Welcome panel, click “Next".

     3.   In the License Agreement panel, select "I accept the terms in the license
           agreement”, then click Next".

     4.   In the Installation panel, click "Production Installation", click "Install Tomcat
           component ONLY
".

     5.  In the Installation panel, specify the file paths to the old cert and config file you copied to C:\ in step 6 (above):  "C:\server.xml" and "C:\server-cert.ssl".  Click "Next".

     6.  In the “Destination Folder panel”, change the folder, if necessary, then click "Next".

     7.  In the "Service User Configuration" panel, select one of the following authentication methods:
          • Click "Use Local System Account", and then click "Next" (Recommended). 
          • Click "Use an alternate Account", type a user name in the Username and the Password, then click "Next". 

     8.  In the “Ready to Install the Program” panel, click "Install".
     9. After the install finishes, stop the manager service, then browse to:
            Win2k8: C:\Program Files (x86)\Symantec\Data Center Security Server\Server​\server.xml
    10. Open “server.xml” in notepad and copy the hash from the line that begins with “Password=”. The following line must be “username=”scsp_ops”.
    11. Open SQL Server Management Studio and log into the SCSP database instance.
    12. Expand the “Security” module, then expand “Logins”.
    13. Right-Click “scsp_ops”, select “Properties” and paste the password hash copied in step 10 from the old server.xml into the “Password” and “Confirm password” boxes, then click “Ok”.
             14. Start the SCSP Manager service and confirm you can log into the console.
    15. Copy the old agent cert from the failed SCSP Management Server to the following location on the new management server, so that the agents can communicate with the new manager:
Win2k8: C:\Program Files (x86)\Symantec\Data Center Security Server\Server​\agent-cert.ssl 
    16. You should begin to see agents show up in the "Assets" tab in management console. You can speed up the process by restarting the IPS service on one of the agents to force it to
          check in sooner.