How to download Outlook add-ins for Policy Based Encryption.cloud

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Article ID: 178700

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Updated On:

Products

Email Security.cloud

Issue/Introduction

 

Resolution

There are two types of Outlook add-ins for Policy Based Encryption that allow you to use a button in Outlook to identify emails that should be encrypted.  Which add-in you need is based on which Policy Based Encryption service you have - Policy Based Encryption E or Policy Based Encryption Z.  If you are unsure, the easiest way to identify which Policy Based Encryption service you have is to log into ClientNet and navigate to Services -> Domains.  In the Active Domains list you should have a sub-domain starting with encrypt​e (Policy Based Encryption E) or encryptz (Policy Based Encryption Z).  If you have many domains, you might need to search for the word "encrypt" to find the sub-domain.

Policy Based Encryption E

The outlook add-in can be downloaded from the following site: https://pr-uk.ips.emailprivacy.net/brand?act=download&entp=messagelabs_uk&locale=&cat=Resource_Center&f=GE/GE02.html

Please ensure that you download the PBE-E Gateway Encryption Plugin installer file.  Note that this add-in is for all versions of Outlook.

Once the add-in is installed for your users, you need to create a Data Protection.cloud policy that will trigger for emails when the button has been used to Encrypt the email.  Please refer to the following article for creation a Data Protection.Cloud encryption rule: TECH226874

Policy Based Encryption Z

The add-in can be downloaded from the following site: https://clients.zixcorp.com/symantec/

Please ensure that the correct version is downloaded for the version of Outlook being used in your organization.  Please note that if you have a mixed environment, users should be given the correct add-in based on their version Outlook and not on the version of Exchange used on your server.

Once the add-in is installed for your users, you need to create a Data Protection.cloud policy that will trigger for emails when the button has been used to Encrypt and Send the email.  Please refer to the following article for creation a Data Protection.Cloud encryption rule: TECH226850