How to download Outlook add-ins for Policy Based Encryption.cloud

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Article ID: 178700

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Updated On:

Products

Email Security.cloud

Issue/Introduction

 

Resolution

There are two types of Outlook add-ins for Policy Based Encryption that allow you to use a button in Outlook to identify emails that should be encrypted.  Which add-in you need is based on which Policy Based Encryption service you have - Policy Based Encryption E or Policy Based Encryption Z.  If you are unsure, the easiest way to identify which Policy Based Encryption service you have is to log into ClientNet and navigate to Services -> Domains.  In the Active Domains list you should have a sub-domain starting with encrypt‚Äče (Policy Based Encryption E) or encryptz (Policy Based Encryption Z).  If you have many domains, you might need to search for the word "encrypt" to find the sub-domain.

Policy Based Encryption E

The outlook add-in can be downloaded from the following site: https://pr-uk.ips.emailprivacy.net/brand?act=download&entp=messagelabs_uk&locale=&cat=Resource_Center&f=GE/GE02.html

Please ensure that you download the PBE-E Gateway Encryption Plugin installer file.  Note that this add-in is for all versions of Outlook.

Once the add-in is installed for your users, you need to create a Data Protection.cloud policy that will trigger for emails when the button has been used to Encrypt the email.  Please refer to the following article for creation a Data Protection.Cloud encryption rule: TECH226874

Policy Based Encryption Z

The add-in can be downloaded from the following site: https://clients.zixcorp.com/symantec/

Please ensure that the correct version is downloaded for the version of Outlook being used in your organization.  Please note that if you have a mixed environment, users should be given the correct add-in based on their version Outlook and not on the version of Exchange used on your server.

Once the add-in is installed for your users, you need to create a Data Protection.cloud policy that will trigger for emails when the button has been used to Encrypt and Send the email.  Please refer to the following article for creation a Data Protection.Cloud encryption rule: TECH226850