Perform basic account changes for Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

 

Resolution

You seek to do one of the following:
- Create a new account for Email Security.cloud
- Reset the password for a username within an account for the client portal
- End service for an existing account for Email Security.cloud
- Change the primary contact for an existing account for Email Security.cloud



To review Sales information and locate a Sales partner

• http://www.symantec.com/page.jsp?id=email-security-cloud

 

To request reset of the primary username for an account

 

• Please refer to the following document for the latest password reset procedures:
  
  Title: HOWTO119458 - Reset the password for the primary login of an Email Security.cloud account
  URL: https://support.symantec.com/en_US/article.HOWTO119458.html

 

To reset password of a secondary username for access to spam manager

 

1. Login to the Email Security.cloud client portal here: https://identity.symanteccloud.com/
2. Select Administration > User Management.
3. Use the search facility or the navigation buttons to locate the required user.
4. Click the user's name.
   
   The Email Security.cloud portal displays the details of the user.
    
5. Edit the details as appropriate.
6. Click Save and Exit.

 

To perform other account changes, including changing the primary account contact or cancelling an account

 

• Open a non-technical case within the Email Security.cloud client portal