Perform platform support for SWG VE

Products

• Web Gateway

Issue/Introduction

 

Resolution

You seek information on common virtual support procedures for Symantec Web Gateway (SWG) Virtual Edition (VE) appliance.


Virtual platform: SWG VE is an OVF file for VMWare ESXi5.5.

Setup documents:
Symantec Web Gateway (SWG) - Best Practices: Configuring ESX for a Virtual Web Gateway Deployment

Hardware solutions or troubleshooting guides that are specific to SWG VE model:

• Bypass mode does not relay traffic
• SWG VE does not support restoring from a VMware snapshot
• Connect management computers to the Management network within VMWare

Performance related issues:

• Symantec Web Gateway 84V virtual edition has performance issues
• Increased Browse Time delays when users are directed through the Virtual Edition of Symantec Web Gateway 5. x in Proxy only mode
• Performance issues with Symantec Web Gateway model and high Incident History